About HRDQ

About HRDQ

 

About HRDQ

The HRDQ Experiential Learning Model combines organizational theory and proven facilitation methods with a high level of interaction and an appreciation for adult learning styles. Our engaging exercises uncover the value of the demonstrated skills and lead to quantifiable results for your organization. It's all about the experience - Better Learning. Better Performance. Better Life.

Change:

Learning Outcomes:

  • Determine one’s typical response to change: Resistant, Neutral, or Supportive
  • Explore the behaviors that characterize the three responses to change
  • Identify action steps one can take to embrace and foster change

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  • Understand the four phases of change
  • Identify productive and nonproductive change behaviors
  • Develop a strategy for mastering change

 

Problem Solving:

Learning Outcomes:  

  • Identify which styles you tend to use – or ignore
  • Understand when and how to use different styles
  • Determine which of the five styles is most effective for your team
  • Identify the important factors to consider when choosing a style

 

Customer Service: 

Learning Outcomes :

  • Create a profile of individual customer service strengths and weaknesses
  • Recognize the opportunities to improve customer service and retention
  • Identify an individual action plan to enhance service in the 5 key areas

 

Coaching Skills and Inventory:

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  •  Identify strengths and weaknesses in the skills needed for effective coaching meetings.
  •  Compare skill levels with a normative group of managers from a wide range of industries.
  •  Acquaint managers, supervisors, and team leaders with a seven-step model for effective coaching meetings.
  •  Help employees to improve their performance through effective performance coaching meetings.
  •  Measure the development of coaching skills
  •  Pre- and post-training.

Conflict Strategies Inventory:

 Learning Outcomes  

  •  Identify one's preferred strategy for managing conflict
  •  Learn the five different ways people react to conflict
  •  Understand how to apply the Integrating strategy to conflict
  •  Create an action plan to resolve current conflicts

 

Benchmarks of Team Excellence:

Learning Outcomes

  • Measure the extent to which teams possess the 6 indicators of excellence 
  • Compare a team’s performance with other excellent and high-performing teams
  • Determine action steps to help teams move farther and faster along the journey toward excellence